Returns and Refunds Policy

The terms listed below apply solely for purchases through our online store. If you have made a purchase from our physical store (61 Chris Collins Ct, Murray Bridge, SA, 5255) please contact our sales team directly via email or phone.

Different types of returns

1. Change of mind

**Do not ship any items back to us until you have submitted a warranty request and we have advised you on how to proceed.

We offer a 7-day change-of-mind return policy on items sold at full retail price. We do not offer change-of-mind returns for items on sale / clearance.

If you change your mind within 7 days of receiving your order, we will accept return of your product/s and refund you once the return has been processed. Shipping fees incurred from the initial order will not be refunded. You will not be reimbursed for return shipping fees. We reserve the right to charge additional handling and restocking fees for all change-of-mind returns before processing your return.

In order for us to process your change-of-mind return the product/s must be:

• In an unused, undamaged brand-new condition;
• Complete with all included parts and instructions;
• Packaged in the original, undamaged packaging;
• Returned with any bonus / free items that were added on as part of the original sale.

If these terms are not met then we will not be able to process your return. In the event that your return is not processed you will be given the option to have the products sent back to you. Return shipping must be paid for upfront by the customer.

See our guide for submitting a return request here. Please wait for our reply before shipping any products back to us.

2. The item arrived damaged and/or is missing parts from transit

**Do not ship any items back to us until you have submitted a warranty request and we have advised you on how to proceed.

All orders we send out are in brand new, unused condition. In the event that the product/s received are damaged or missing parts we will provide a refund or provide a replacement item. Damaged product/s must be returned to us before we process your return. Upon processing your return, we will refund any shipping costs you incur when returning the product/s. Please maintain proof of these shipping costs so that we can reimburse you.

When submitting your return request, photos of damage must be included along with photos of the product from all angles.

If a return request is not made within 48 hours of receiving the product/s we will not be able to process your request.

If a product return request is deemed invalid on inspection you will be given the option to have the products sent back to you. Return shipping must be paid for upfront by the customer.

See our guide for submitting a return request here. Please wait for our reply before shipping any products back to us.

3. The item is faulty

**Do not ship any items back to us until you have submitted a warranty request and we have advised you on how to proceed.

In the event that you receive a faulty item please contact us within 48 hours of receiving your order. Do not install any faulty product/s. We will not offer any compensation for the installation or removal of faulty items.

Faulty item resolutions are dependent on the product/s supplier. If the product/s are:

Designed, manufactured, branded, supplied and distributed by Jacksons 4×4 Accessories:

• A return request is required to be submitted, upon receiving faulty products and confirming that they are faulty we will process your return and reimburse any shipping costs incurred. You will be provided with either a replacement product or a refund.
• If a product return request is deemed invalid you will be given the option to have the products sent back to you. Return shipping must be paid for upfront by the customer.
• See our guide for submitting a return request here. Please wait for our reply before shipping any products back to us.

Designed, manufactured, branded and/or supplied by a third party business that we then distribute:

• A return request is required to be submitted. See our guide for submitting a return request here. Please wait for our reply before shipping any products back to us.
• For Items designed, manufactured, branded and/or supplied by a third-party business we will contact the supplier and proceed as per their instructions and in line with their return policies. We are at the mercy of the suppliers and whilst we will always work towards providing a satisfactory resolution, we cannot guarantee this. Jacksons 4×4 Accessories is not required to provide any sort of resolution if the response from a third-party company is unsatisfactory.
• It is your responsibility to be familiar with third party companies’ policies before purchasing one of their products through our website.

By using our website, you agree and understand this policy.