Change of Mind Returns
You may return items within 30 days of delivery if:
- The item is unused and in original condition
- Packaging is intact / not damaged
- The product is in resalable condition
Note: Refunds will be issued to the original payment method (excluding original shipping costs). Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Non-Returnable Items
For safety and compliance reasons, the following items cannot be returned:
- Items marked as ‘Clearance’
- Special-order items
- Lithium Batteries
Faulty or Incorrect Items
We’ll arrange a replacement, repair, or refund at no cost to you if your item is:
- Damaged in transit
- Incorrectly supplied
- Faulty
Note: Faulty items will follow the manufactures warranty process (see below).
Warranty
All products are covered by their manufacturer’s warranty. Jackson’s 4×4 will assist with warranty claims and support where required.
Note: Depending on the manufactures warranty process items will typically need to be sent back for inspection. You can post your items back or drop them off to us in store to save shipping costs.
Submit A Return
Please check that your items match the above requirements. To get the process started, please fill out your details below and we’ll be in touch.
