The terms listed below apply solely for purchases through our online store. If you have made a purchase from our physical store (61 Chris Collins Ct, Murray Bridge, SA, 5255) please contact our sales team directly via email or phone.
1. Change Of Mind
**Do not ship any items back to us until you have submitted a return request and we have advised you on how to proceed.
We offer a 30-day change-of-mind return policy on items sold at full retail price. We do not offer change-of-mind returns for items on sale / clearance.
If you change your mind within 30 days of receiving your order, we will accept return of your product/s and refund you once the return has been processed. Shipping fees incurred from the initial order will not be refunded. You will not be reimbursed for return shipping fees. We reserve the right to charge additional handling and restocking fees for all change-of-mind returns before processing your return.
In order for us to process your change-of-mind return the product/s must be:
If these terms are not met then we will not be able to process your return. In the event that your return is rejected you will be given the option to have the products sent back to you. Return shipping must be paid for upfront by the customer.
Ready to proceed with your return? Before sending any items back to us please submit your return request here and our team will advise you how to proceed.
2. The Item Arrived Damaged From Transit
**Do not ship any items back to us until you have submitted a return request and we have advised you on how to proceed.
In the event that the product/s received are deemed to have been damaged during transit we will provide a refund or provide a replacement item. Damaged product/s must be returned to us before we process your return. Upon processing your return we will refund any shipping costs you incur when returning the product/s. Please maintain receipts as proof of these shipping costs so that we can reimburse you.
When submitting your return request, photos of damage must be included along with photos of the product from all angles.
If a return request is not made within 48 hours of the product/s being delivered we will not be able to process your request.
If a product return request is deemed invalid on inspection you will be given the option to have the original product/s sent back to you. Return shipping must be paid for upfront by the customer.
Ready to proceed with your return? Before sending any items back to us please submit your return request here and our team will advise you how to proceed.
3. The Item Is Faulty
**Do not ship any items back to us until you have submitted a return request and we have advised you on how to proceed.
In the event that you receive a faulty item please submit a return request within 48 hours of receiving your order. Do not install any faulty product/s. We will not offer any compensation for the installation or removal of faulty items.
Faulty item resolutions are dependent on the product/s supplier.
For items designed, manufactured, branded and/or supplied by a third-party business we will contact the supplier and proceed as per their instructions and in line with their return policies. We are at the mercy of the suppliers and whilst we will always work towards providing a satisfactory resolution for all parties, we cannot guarantee this. Jacksons 4×4 Accessories is not required to provide any sort of resolution if the response from a third-party company is unsatisfactory.
It is your responsibility to be familiar with third party companies’ policies before purchasing one of their products through our website.
By using our website, you agree and understand this policy.
Ready to proceed with your return? Before sending any items back to us please submit your return request here and our team will advise you how to proceed.
**Do not ship any items back to us until you have submitted a return request and we have advised you on how to proceed.
Please fill out the below details and we will email you with further information on how to proceed.
